THE KEL & AURELIA BOOK STORE

SHIPPING & RETURNS POLICY

Thank you!

Thank you for choosing to shop with Kel & Aurelia Book Store! We appreciate your business and want to ensure that you have a great experience with our products.

Please take a moment to review our Shipping and Returns Policy before making your purchase. Got another question? Reach out to us here.

FAQ'S

Signed paperback books are sent from Maryland, United States, via USPS, and delivery times will vary depending on the location the items are being sent to. You can read our full Shipping Policy below.

Due to the exclusive nature of our Special Edition books there is an estimated shipping time frame of 4-6 weeks. Please note that this estimate may vary based on the exclusivity of the product.

When purchased, our trusted digital distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook or Audiobook.

The online page at BookFunnel also offers instructions on how to download your product or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo, or other device.

If you have any issues accessing your purchase or do not receive a download email, visit https://bookfunnel.com/help/.

We understand that sometimes things don't work out right, and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us here.

We have a zero returns policy and do not allow returns or exchanges of any kind.

If an item arrives damaged, you must contact the store immediately for a replacement item. You’ll also need a receipt or proof of purchase. To request and exchange, you can contact us here.

Please note that special edition books, signed books, eBooks, audiobooks, gift cards, and sale items are not eligible to be returned.

Please note that, due to the digital nature of eBooks / Audiobooks, we do not accept exchanges or returns for these products.

SHIPPING POLICY

WITHIN UNITED STATES

We offer a shipping time frame of 5-7 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use USPS to ensure that your order arrives safely and promptly.

The items are sent from Maryland, and delivery times will vary depending on the postcode the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and instructions on how to track the item.

INTERNATIONAL ORDERS

We offer a shipping time frame of 5-7 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.

We use USPS To ship items internationally. The items are sent from Maryland and delivery times will vary depending on the country the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

Kel & Aurelia Book Store is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional
fees.

SPECIAL EDITION BOOKS

Please note that due to the exclusive nature of our Special Edition books there is an estimated shipping time frame of 4-6 weeks.

DELAYS & MISSING DELIVERIES

We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us and we will do our best to assist you in receiving your items in a timely manner.

RETURNS POLICY

PAPERBACK, HARDBACKS & CANDLES

We have a 30-day return policy, in which you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Proof of purchase is also required.

To start a return, you can contact us here. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions here.

NON-RETURNABLE ITEMS

Please note that certain types of items cannot be returned, such as custom products, special edition books, signed books, eBooks, audiobooks, gift cards and sale items.

Please get in touch here if you have questions or concerns about your specific item.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us here.

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